UBIQ Fitness Payment Policy

1. Payment Processing
  • All payments are processed securely via Stripe, ensuring encrypted transactions and fraud protection.
  • Users must have a valid payment method on file to book services.
  • Payments are charged immediately upon booking to confirm the reservation.
2. Partner Payouts
  • Partners receive payouts 30 days prior to purchase through UBIQ Fitness via Stripe Connect.
  • Stripe’s standard payout delay applies for first-time transactions.
  • A commission fee is deducted from each transaction before payout.
3. Cancellations & Refunds
  • User-Initiated Cancellations:
    • If cancelled within the allowed window (e.g., 24 hours for classes/sessions), users receive credit.
    • Late cancellations may result in loss of session credit or a small fee.
  • Partner-Initiated Cancellations:
    • If a partner cancels, users receive a full refund.
    • Repeated partner cancellations may impact their marketplace standing.
4. Subscription Payments
  • Memberships are auto-renewed monthly unless cancelled with 30 days' notice.
  • Failed payments trigger a 72-hour grace period before account suspension.
  • Users can update payment details anytime through their account.
5. Dispute Resolution
  • Refund disputes must be raised within 7 days of the session date.
  • Stripe handles chargebacks, but UBIQ Fitness may mediate disputes to ensure fair resolutions.
6. Contact Details
7. Additional Information